Refund policy

<p><em>Last updated: October 21, 2026</em></p> <p>Our beef is a perishable food product, so we can't accept returns. We stand behind every order, though. If something isn't right, we'll make it right.</p> <h2>Damaged, thawed or incorrect orders</h2> <p>Please inspect your order as soon as you receive it. If an item arrives damaged, thawed and warm to the touch, or is not what you ordered, contact us within <strong>48 hours</strong> of delivery or pickup. Include your order number and photos of the product and packaging. Once we review it, we'll send a replacement or issue a refund to your original payment method.</p> <p>Beef that arrives partially thawed but still cold to the touch is safe to refreeze or cook and isn't considered damaged.</p> <h2>Local delivery and pickup orders</h2> <p>Please check your order when you receive it from us. If anything is missing or incorrect, let us know within 48 hours and we'll fix it on our next delivery or pickup day.</p> <h2>Shipped orders</h2> <p>Please make sure your shipping address is correct and that someone can bring the package inside promptly. We aren't responsible for spoilage caused by an incorrect address, a package left unattended after delivery, or delays the customer requested. If FedEx delays or loses your package, contact us and we'll work with you on a replacement or refund.</p> <h2>Custom beef (quarter, half and whole)</h2> <p>Custom beef is raised and scheduled for processing specifically for you. You can pay in full or reserve your share with a 50% deposit. If you pay a deposit, the remaining balance is due when your beef is ready for pickup. Your deposit is non-refundable once your beef is scheduled for processing. Contact us as soon as possible if you need to change or cancel your order. Questions about your cuts or packaging can go to Stagecoach Meat Company at (970) 483-7280.</p> <h2>Memberships</h2> <p>Membership charges are non-refundable once your monthly box has been prepared. You can cancel anytime before your next billing date. See our Subscription Policy for details.</p> <h2>Contact us</h2> <p>Call <a href="tel:+13038955648">(303) 895-5648</a> or email <a href="mailto:stacked2ranch@gmail.com">stacked2ranch@gmail.com</a>.</p>